Refund and Cancellation Policy

Effective Date: 23 July 2026
Last Updated: 23 July 2026

This Refund and Cancellation Policy explains the rules that apply to purchases made through https://cheatprovider.store, including:

• refund requests;
• statutory withdrawal rights;
• Digital Products and Software Licenses;
• Physical Products;
• defective or non-conforming Products;
• duplicate and incorrect transactions;
• order cancellation;
• refund processing; and
• payment disputes and chargebacks.

This Policy forms part of the Terms of Service. It does not limit any mandatory consumer rights that cannot lawfully be excluded.

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1. Merchant of Record

1.1 Contracting Seller

Purchases completed through the applicable checkout are sold and transactionally administered by:

OVGC Payment Services FZ-LLC

OVGC acts as the full Merchant of Record and is the contracting seller for the transaction.

1.2 Responsibilities of OVGC

OVGC is responsible for transaction-related matters including:

• checkout administration;
• payment processing;
• billing and invoicing;
• collection and administration of applicable transaction taxes;
• payment authentication;
• refund execution;
• chargeback administration; and
• transaction-related compliance.

1.3 Responsibilities of BellTower

BellTower operates the CheatProvider Platform and is responsible for matters including:

• Product information;
• Digital Product delivery;
• License generation and activation;
• technical support;
• Remote Setup Services;
• Product troubleshooting;
• Physical Product fulfilment coordination;
• assessment of Product-related refund requests; and
• communication with OVGC concerning approved refunds.

1.4 How Refunds Are Issued

BellTower may investigate a request and recommend or approve an appropriate resolution. The financial refund itself is normally executed by OVGC as Merchant of Record.

A refund is not complete until it has been processed through the applicable transaction system.

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2. Scope of This Policy

This Policy applies to:

• Time-Limited Software Licenses;
• Lifetime Software Licenses;
• other electronically delivered Digital Products;
• Remote Setup Services;
• DMA hardware;
• display fusers;
• other Physical Products;
• Product bundles;
• store or reseller credit purchases, where applicable; and
• other Products offered through the Platform.

Additional Product-specific terms may appear on the Product page, during checkout, in the End User License Agreement or in another policy incorporated into the purchase contract.

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3. Refunds, Withdrawal and Defect Remedies

The following rights are legally distinct:

• A voluntary refund is a refund granted outside a mandatory legal entitlement.
• A statutory withdrawal allows an eligible Consumer to cancel a distance contract within the legally prescribed period without having to prove a defect.
• A defect or conformity remedy applies where a Product does not conform to the contract or mandatory legal requirements.
• A payment correction applies to matters such as duplicate payments or incorrect transaction amounts.

The loss or expiry of a withdrawal right does not remove any mandatory rights relating to defective or non-conforming Products.

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4. General Refund Principles

4.1 Assessment of Requests

Refund requests are assessed according to:

• the Product type;
• the reason for the request;
• whether the Customer is a Consumer or Business Customer;
• whether a statutory withdrawal right exists;
• whether that withdrawal right has expired or been validly lost;
• whether the Product is defective or non-conforming;
• whether the Product has been delivered, activated, downloaded or used;
• whether reasonable troubleshooting has been attempted;
• the relevant Product terms; and
• applicable mandatory law.

4.2 No Automatic Refund for Change of Mind

Except where a statutory withdrawal right or another legal entitlement applies, a Customer is not automatically entitled to a refund merely because the Customer:

• changed their mind;
• no longer wants the Product;
• purchased the wrong Product or License duration;
• did not read the Product description;
• did not review the stated requirements;
• does not have the required hardware, operating system or third-party software;
• expected a feature that was not advertised;
• does not use the Product frequently enough;
• was restricted or banned by an unrelated third-party platform;
• disagrees with a third party’s rules or enforcement decisions; or
• experiences a matter outside BellTower’s reasonable control.

This Section does not affect mandatory consumer rights.

4.3 Goodwill Refunds

BellTower and OVGC may grant a refund, credit, extension, replacement or other remedy as a voluntary gesture of goodwill.

A voluntary remedy:

• does not create an obligation to provide the same remedy in another case;
• does not constitute an admission of liability;
• may be subject to reasonable conditions; and
• does not reduce any mandatory statutory right.

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5. Statutory Right of Withdrawal for Consumers

5.1 Who Is a Consumer?

For the purposes of this Policy, a Consumer is a natural person who enters into the transaction mainly for purposes outside their trade, business or profession.

Business Customers, commercial resellers and persons purchasing mainly for business purposes do not receive consumer withdrawal rights unless mandatory law expressly provides otherwise.

5.2 General Withdrawal Period

Where applicable law grants a Consumer a statutory right of withdrawal for a distance contract, the general withdrawal period is 14 days.

The Consumer does not need to provide a reason for exercising the withdrawal right.

5.3 Beginning of the Period

The withdrawal period generally begins:

• for Digital Products not supplied on a tangible medium, on the day the contract is concluded;
• for services, on the day the contract is concluded; and
• for Physical Products, when the Consumer or a person nominated by the Consumer, other than the carrier, receives the goods.

Where one order contains multiple Physical Products delivered separately, the legally applicable starting date depends on the delivery structure and mandatory law.

5.4 Exercising the Right

To exercise a statutory withdrawal right, the Consumer must send an unambiguous statement expressing the decision to withdraw from the contract before the withdrawal period expires.

The statement should identify:

• the Customer’s name;
• the relevant order number;
• the Product concerned;
• the order or receipt date;
• the decision to withdraw; and
• contact information for the response.

No particular wording is required, provided that the decision to withdraw is clear.

5.5 Recipient of the Withdrawal

Because OVGC is the contracting seller and Merchant of Record, a formal statutory withdrawal should be addressed to OVGC using the contact method provided:

• during checkout;
• on the order confirmation;
• on the invoice or receipt; or
• through the transaction-support interface.

You may also contact BellTower at [email protected] for assistance identifying the relevant transaction or submitting your request.

BellTower will reasonably assist with Product-related information and communication with OVGC but does not replace OVGC as the contracting seller.

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6. Digital Products and Software Licenses

6.1 Immediate Delivery

Digital Products and Software Licenses are generally delivered, made accessible or activated shortly after payment confirmation.

During checkout, a Consumer may be asked to:

• expressly consent to performance beginning before the end of the withdrawal period;
• request immediate delivery or activation;
• acknowledge that the statutory withdrawal right will be lost when performance begins in accordance with applicable law; and
• confirm acceptance of the relevant contractual terms.

6.2 Loss of the Withdrawal Right

For Digital Products not supplied on a tangible medium, the statutory withdrawal right may expire before the end of the 14-day period once performance has begun, provided that all legally required conditions have been satisfied.

These conditions generally include:

• the Consumer’s prior express consent to immediate performance;
• the Consumer’s acknowledgement that the withdrawal right will thereby be lost; and
• provision of the required contractual confirmation.

Merely including a general statement in this Policy does not by itself replace any separate express consent or acknowledgement required during checkout.

6.3 Events Indicating Commencement of Performance

Depending on the Product and checkout process, performance may begin when:

• a License Key is issued;
• a License is activated;
• download or Account access is provided;
• Digital Product files are made available;
• a Product is associated with the Customer’s Account;
• a device or hardware identifier is associated with the License;
• the Customer accesses protected Product content; or
• the requested Digital Product is otherwise supplied.

Whether the withdrawal right has legally expired depends on satisfaction of all mandatory legal requirements and not only on the occurrence of one of these technical events.

6.4 Before Digital Delivery Begins

Where a valid withdrawal right exists and performance has not begun, an eligible Consumer may withdraw within the statutory period.

Any unused License or entitlement may then be cancelled as part of processing the withdrawal.

6.5 After the Withdrawal Right Has Been Lost

Once a Consumer’s statutory withdrawal right for a Digital Product has validly expired, no change-of-mind refund is normally available.

Mandatory rights relating to defects, non-conformity, non-delivery or incorrect delivery remain unaffected.

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7. Time-Limited Software Licenses

7.1 License Period

A Time-Limited Software License provides access for the duration stated on the Product page or order confirmation.

It is not a recurring subscription unless the checkout expressly states otherwise.

7.2 License Activation

The License period may begin at purchase, delivery, activation or another clearly disclosed starting event, depending on the Product terms.

7.3 Unused Time

Except where mandatory law or an approved remedy requires otherwise, refunds are not issued for:

• unused License time;
• partial use;
• failure to use the Product;
• temporary personal unavailability;
• Customer-side hardware changes;
• loss of access to an unrelated third-party account; or
• termination caused by a material breach of the applicable terms.

7.4 Product Downtime

Temporary maintenance, updating, testing or interruption does not automatically entitle the Customer to a full refund.

Where downtime is substantial in relation to the purchased License period, BellTower may assess whether an extension, credit, replacement or partial refund is appropriate under:

• the Product-specific availability rules;
• the Terms of Service;
• mandatory conformity law; and
• the circumstances of the interruption.

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8. Lifetime Software Licenses

8.1 Meaning of Lifetime

A Lifetime Software License applies for the supported commercial lifetime of the relevant Product, as defined in the Terms of Service and applicable Product terms.

It does not necessarily mean the lifetime of the Customer or an unlimited guarantee that the Product will remain technically or commercially available forever.

8.2 Refund Assessment

A Lifetime Software License is not refundable merely because:

• the Customer used it for less time than expected;
• a third-party platform changed;
• future compatibility changed;
• a feature was modified or discontinued in accordance with the contract; or
• the Customer no longer wishes to use the Product.

Mandatory rights concerning non-conformity and any commitments expressly made for the Product remain unaffected.

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9. Compatibility and Customer Requirements

9.1 Published Requirements

Customers should review all published requirements before purchasing, including:

• supported operating systems;
• hardware requirements;
• required firmware or drivers;
• supported Product or game versions;
• regional restrictions;
• required third-party accounts or software;
• installation requirements; and
• Product-specific limitations.

9.2 Compatibility Claims

A refund is not normally available where the Product conforms to its description but the Customer’s environment does not satisfy clearly disclosed requirements.

Where compatibility information was materially inaccurate, incomplete or misleading, the request will be assessed under applicable conformity and consumer law.

9.3 Troubleshooting

Where a technical issue may be repairable, the Customer should provide BellTower with a reasonable opportunity to:

• identify the issue;
• verify the Customer’s configuration;
• provide instructions;
• deliver a fix or update;
• replace corrupted files;
• reset the License where appropriate; or
• provide another legally appropriate remedy.

This does not require a Consumer to accept unreasonable delay or repeated unsuccessful repair attempts where mandatory law provides another remedy.

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10. Defective or Non-Conforming Digital Products

10.1 Mandatory Rights

Consumers may have mandatory rights where a Digital Product:

• was not supplied;
• does not match the agreed description;
• lacks agreed functionality or compatibility;
• cannot be activated due to a fault attributable to the Product;
• contains a material defect;
• does not receive legally or contractually required updates; or
• otherwise fails to conform to the contract.

10.2 Initial Remedies

Depending on applicable law and the circumstances, the Customer may first be entitled to have conformity restored, for example through:

• delivery or re-delivery;
• repair or correction;
• an update;
• replacement access;
• License reactivation;
• technical assistance; or
• another appropriate remedy.

10.3 Price Reduction or Contract Termination

A proportionate price reduction or termination of the contract may be available where the legal requirements are met, including where:

• conformity cannot be restored;
• restoration is refused;
• restoration would be impossible or disproportionate;
• the defect remains after a reasonable remedy attempt;
• the defect is sufficiently serious; or
• the circumstances otherwise justify the remedy under mandatory law.

10.4 Evidence Required

BellTower may reasonably request information necessary to investigate the issue, such as:

• order number;
• License identifier;
• Product version;
• error message;
• relevant logs;
• screenshots or recordings;
• system specifications;
• steps already attempted; and
• other proportionate technical information.

Customers should remove unrelated personal or confidential information before submitting diagnostic materials.

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11. Remote Setup Services

11.1 Cancellation Before Performance

A request to cancel a Remote Setup Service before performance begins will be assessed according to any applicable statutory withdrawal right and the terms of the order.

11.2 Immediate Performance

Where a Consumer requests that a paid Remote Setup Service begin during the withdrawal period, the Consumer may be asked to expressly request immediate performance.

If the Consumer later withdraws before the service has been fully performed, the Consumer may be required to pay a proportionate amount for the service already provided where permitted by law and where the required information and request were properly obtained.

11.3 Completed Services

The withdrawal right for a paid service may expire after the service has been fully performed where:

• performance began with the Consumer’s prior express consent;
• the Consumer acknowledged the consequence for the withdrawal right where required; and
• all other legal conditions were satisfied.

11.4 Failed Appointment

A refund may be refused for a missed or failed remote-support appointment caused by the Customer where:

• the scheduled time was clearly confirmed;
• support personnel were available;
• the Customer did not attend or provide access;
• the Customer’s device was not reasonably prepared; or
• the Customer terminated the session without a Product-related reason.

BellTower may instead offer reasonable rescheduling. Mandatory consumer rights remain unaffected.

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12. Physical Products

12.1 Consumer Withdrawal Right

An eligible Consumer may generally withdraw from an online purchase of a Physical Product within 14 days after receiving it, unless a statutory exception applies.

12.2 Order Cancellation Before Dispatch

A Customer may request cancellation before dispatch.

Cancellation is not guaranteed once:

• the order has entered manufacturing;
• Product configuration has begun;
• shipping documents have been created;
• the parcel has been handed to a fulfilment provider or carrier; or
• dispatch can no longer reasonably be stopped.

Where the order cannot be stopped, an eligible Consumer may still exercise any applicable statutory withdrawal right after delivery.

12.3 Personalised or Customised Products

A statutory withdrawal right may not apply to Physical Products manufactured according to the Customer’s specifications or clearly personalised for the Customer, where the legal requirements for that exception are met.

The Product page or checkout will identify material customisation where applicable.

12.4 Return Condition

A Consumer may inspect a returned Physical Product to the extent reasonably necessary to determine its nature, characteristics and functioning.

The Consumer may be responsible for diminished value caused by handling beyond what would reasonably be permitted when examining the Product in a retail environment, provided the legally required information was supplied.

12.5 Return Instructions

Customers must request return instructions before sending a Physical Product.

Products must not be returned:

• to the address shown on the original parcel without confirmation;
• to BellTower’s business address unless expressly instructed;
• cash on delivery;
• to an unauthorised repair location; or
• without sufficient information to identify the order.

The correct return location may depend on the Product, Manufacturing Partner, carrier and reason for return.

12.6 Return Shipping Costs

For a change-of-mind withdrawal, the Customer may be responsible for the direct cost of returning the Product where this was properly disclosed and applicable law permits it.

Where the Product is defective, incorrect or damaged due to a matter for which the seller is responsible, reasonable return costs will be handled according to mandatory law and the approved return instructions.

12.7 Risk During Return

The Customer should:

• package the Product securely;
• include the requested return reference;
• use a trackable service where reasonable;
• retain proof of dispatch; and
• follow customs instructions for international returns.

12.8 Separate Shipping Policy

Further rules concerning dispatch, customs, delivery, failed delivery, damage, returns and international shipping are provided in the Shipping and Returns Policy.

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13. Damaged, Incorrect or Missing Physical Products

13.1 Damaged Products

If a Physical Product arrives visibly damaged, the Customer should contact support promptly and provide:

• the order number;
• photographs of the Product;
• photographs of the packaging;
• the shipping label;
• a description of the damage; and
• any carrier damage report.

Prompt reporting assists with carrier and fulfilment claims but does not shorten mandatory statutory rights.

13.2 Incorrect Product

If the wrong Product or quantity was delivered, the Customer should not materially use, alter or dispose of it and should request return or replacement instructions.

13.3 Missing Parcel

Where tracking indicates non-delivery or the parcel appears lost, BellTower may coordinate an investigation with the Manufacturing Partner or carrier.

A refund or replacement may depend on:

• the carrier investigation;
• the accuracy of the supplied address;
• delivery confirmation;
• customs status;
• collection-point records; and
• applicable consumer law.

13.4 Defective Hardware

Defective Physical Products are handled under mandatory conformity law and the Warranty Policy.

Depending on the circumstances, the appropriate remedy may include:

• troubleshooting;
• repair;
• replacement;
• replacement components;
• price reduction; or
• refund or contract termination where legally available.

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14. Duplicate, Incorrect and Unauthorised Transactions

14.1 Duplicate Payment

If the same order was charged more than once due to a processing error, the duplicate transaction will be investigated and corrected where confirmed.

14.2 Duplicate Order

Where the Customer intentionally or accidentally placed two separate orders, the outcome may depend on whether:

• both Products were delivered;
• both Licenses were activated;
• the duplication was reported promptly;
• the second entitlement was used or transferred; and
• a statutory withdrawal right remains available.

14.3 Incorrect Amount

Billing errors should be reported with the order number, invoice and evidence of the amount charged.

14.4 Unauthorised Payment

A person who believes their payment method was used without permission should:

• contact the relevant payment provider promptly;
• secure the affected Account and payment method;
• notify OVGC using the transaction-support information; and
• notify BellTower where the transaction resulted in Product or Account access.

BellTower may suspend the affected entitlement while the transaction is investigated.

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15. Store Credit and Reseller Credit

15.1 Credit Purchases

Store credit or reseller-panel credit represents a contractual entitlement to obtain eligible Products under the applicable terms.

15.2 Consumer Purchases

Where store credit is purchased by a Consumer, any mandatory withdrawal right depends on:

• the legal classification of the credit;
• whether performance has begun;
• whether the credit has been redeemed;
• the consent obtained during checkout; and
• applicable law.

15.3 Reseller and Business Credit

Credit acquired for resale or commercial activity is normally a Business Customer purchase and is not subject to statutory consumer withdrawal rights.

15.4 Redeemed Credit

Except where mandatory law requires otherwise, redeemed credit is not refundable once it has been exchanged for:

• a License Key;
• a Product;
• a service;
• another digital entitlement; or
• value transferred to another Account.

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16. Bundles, Discounts and Promotional Purchases

16.1 Bundled Products

Where Products are sold as a bundle, a refund or withdrawal may require cancellation and return of the entire bundle unless:

• the Products were separately priced;
• only part of the bundle is defective;
• partial termination is required by law; or
• BellTower and OVGC agree to a partial resolution.

16.2 Promotional Products

Statutory rights apply equally to discounted Products.

Where a voluntary refund is granted, the refundable amount will not exceed the amount actually paid for the affected Product.

16.3 Free Bonus Products

Where a refund causes the conditions for a free bonus Product to cease to be met, access to the bonus may be withdrawn or its reasonable value may be taken into account where legally permitted.

16.4 Coupon Restoration

A used coupon or promotional code is not automatically restored after cancellation or refund.

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17. Account Restrictions and Contractual Breaches

17.1 Material Breach

Except where mandatory law requires otherwise, a refund may be refused where Product access was suspended or terminated because of a material contractual breach, including:

• Account sharing;
• License sharing;
• unauthorised resale;
• circumvention of licensing controls;
• fraud;
• malicious chargeback abuse;
• reverse engineering prohibited by applicable terms and law;
• unauthorised redistribution;
• security attacks; or
• other serious misuse.

17.2 Investigation

BellTower may preserve and review relevant Account, License, device, delivery and support records before determining whether a contractual breach occurred.

17.3 Mandatory Rights

Nothing in this Section permits BellTower or OVGC to withhold a remedy that must be provided under mandatory law.

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18. How to Request a Refund or Cancellation

18.1 Product Support Request

For Product-related issues, contact BellTower:

Email: [email protected]
Website: https://cheatprovider.store

18.2 Information to Include

Please provide:

• your Account email address;
• order number;
• invoice or transaction reference;
• the affected Product;
• the reason for the request;
• the requested resolution;
• relevant error information; and
• supporting evidence where reasonably necessary.

18.3 Payment and Formal Withdrawal Requests

Formal payment, billing and statutory withdrawal requests should be submitted to OVGC using the contact or support information shown during checkout, on the invoice, on the receipt or in the relevant transaction communication.

BellTower may assist with Product-related investigation and communication but cannot independently settle or return funds outside OVGC’s transaction system.

18.4 Request Review

BellTower or OVGC may request additional information reasonably necessary to:

• identify the transaction;
• verify the requester’s identity;
• investigate delivery or activation;
• diagnose a reported defect;
• prevent unauthorised refund requests; or
• determine the legally appropriate remedy.

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19. Refund Method and Processing

19.1 Original Payment Method

Approved monetary refunds are generally issued by OVGC to the original payment method.

A different method may be used only where:

• the original method cannot receive a refund;
• the Customer expressly agrees;
• fraud-prevention requirements permit it; and
• applicable law allows it.

19.2 Refund Amount

The refund amount may include or exclude shipping, return costs, diminished value, used service portions or other amounts depending on:

• the legal basis for the refund;
• the Product type;
• the reason for return;
• the Customer’s handling of the Product;
• the extent of service already provided; and
• mandatory law.

19.3 Processing Time

Once approved and issued, the time required for a refund to appear depends on OVGC, the payment provider, the Customer’s bank and the payment method.

BellTower does not control external banking or payment-network posting times.

19.4 Currency Differences

Where a transaction involved currency conversion, the refunded amount shown in the Customer’s account may differ from the original local-currency amount because of:

• exchange-rate changes;
• bank conversion rates;
• payment-provider conversion methods; or
• external fees not retained by BellTower.

This does not affect any mandatory entitlement to reimbursement of the amount legally owed by the contracting seller.

19.5 Revocation of Access

Where a Digital Product is refunded, withdrawn or successfully disputed:

• the associated License may be disabled;
• download and Product access may be removed;
• unused credit may be reversed;
• the Customer must stop using the Product; and
• the Customer must delete locally retained copies where required by law or contract.

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20. Chargebacks and Payment Disputes

20.1 Right to Contact the Payment Provider

Nothing in this Policy removes any lawful right to contact a bank, payment provider, card issuer, OVGC, consumer-protection body or competent authority.

20.2 Resolving Issues Directly

Customers are encouraged to contact support where the issue concerns:

• missing delivery;
• failed activation;
• technical defects;
• duplicate charges;
• incorrect Products;
• refund status; or
• an order they do not recognise.

Direct contact often allows the issue to be identified and resolved more quickly.

20.3 Effect of a Payment Reversal

Where a payment is reversed, charged back or otherwise no longer settled, BellTower may suspend the associated Product, License, Account credit or service while the matter is investigated.

If the dispute is resolved in the Customer’s favour, access may remain terminated because the purchase price has been returned. If the dispute is rejected and payment remains valid, access may be restored where appropriate.

20.4 Fraudulent Disputes

Knowingly making false statements, claiming non-receipt after confirmed delivery, disputing an authorised transaction while retaining the Product or otherwise abusing a payment-dispute process may result in:

• Account restriction;
• License termination;
• preservation of relevant evidence;
• recovery of amounts lawfully owed;
• disclosure to OVGC or payment providers; and
• legal action where appropriate.

Good-faith disputes and the exercise of statutory rights will not be treated as abuse merely because BellTower or OVGC initially disagrees with the Customer.

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21. Business Customers and Resellers

21.1 No Consumer Withdrawal Right

Business Customers and resellers do not have the statutory consumer right of withdrawal unless mandatory law expressly provides otherwise.

21.2 Commercial Refunds

Refunds for Business Customers are governed by:

• the applicable contract;
• the Reseller Agreement;
• the Product-specific terms;
• this Policy; and
• mandatory commercial law.

21.3 Resold Licenses and Products

A reseller is not normally entitled to a refund for a License Key or Product that has:

• been generated;
• been delivered to an end customer;
• been activated;
• been revealed or exported;
• been transferred;
• been resold; or
• otherwise left the reseller’s exclusive control.

Defective or incorrectly generated entitlements remain subject to the applicable reseller and Product terms.

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22. Mandatory Consumer Rights

Nothing in this Policy excludes, restricts or replaces mandatory rights that apply under:

• German consumer law;
• EU consumer law;
• the law of the Consumer’s habitual residence where mandatorily applicable; or
• another applicable consumer-protection regime.

In particular, this Policy does not exclude mandatory rights relating to:

• statutory withdrawal;
• delivery;
• digital-content conformity;
• goods conformity;
• repair or replacement;
• price reduction;
• termination for qualifying non-conformity;
• damages where legally available; or
• unfair contractual terms.

Where this Policy conflicts with mandatory law, mandatory law prevails.

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23. Model Withdrawal Form

The following form may be used by a Consumer who has a statutory withdrawal right. Its use is optional.

Important: Because OVGC is the contracting seller, the completed withdrawal should be sent to OVGC using the address or electronic contact details provided on the checkout page, order confirmation, invoice or receipt.

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24. Contact Information

24.1 Product and Technical Support

BellTower
Owner: Matthias Daniel Schmid
Emsdettener Str. 10
48268 Greven
Germany

Email: [email protected]
Website: https://cheatprovider.store

24.2 Billing, Refund Execution and Formal Withdrawal

Contact OVGC Payment Services FZ-LLC using the support details provided:

• during checkout;
• in the order confirmation;
• on the invoice or receipt; or
• through the applicable transaction-support channel.

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25. Changes to This Policy

This Policy may be updated to reflect:

• changes to Products or fulfilment methods;
• changes to the Merchant-of-Record arrangement;
• changes to refund procedures;
• changes in applicable law;
• regulatory guidance; or
• clarifications and improvements.

The version applicable to a purchase will normally be the version incorporated into the contract at the time of purchase, subject to subsequent mandatory legal requirements.

Version: 3.0
Effective Date: 23 July 2026
Last Updated: 23 July 2026